Back

Terms and Conditions

Sales and delivery

Experience ticket and order confirmation are always sent to the given e-mail address. Responsibility for the experience ticket passes to you as a consumer at the time you receive the ticket.

When you have paid for an experience, the experience ticket is always sent to the provided e-mail address. If you do not receive an e-mail, you should first check whether our e-mail has ended up in your spam or promotions folder. If it is not there, you can contact us directly and get help.

Responsibility for the experience ticket passes to you as a consumer at the time you receive the ticket by e-mail, and you should therefore check as soon as possible whether the contents of the e-mail and the experience ticket correspond to the order and order confirmation.

PriCES

VAT

All prices are stated in SEK and include VAT. The exception is experiences which, based on their content and nature, are exempt from VAT, cf. the rules of the VAT Act.

Experience gift card

Our gift card is an amount gift card that can be used as a means of payment.

Our gift cards cannot be combined and must therefore be used individually. Please also note that discount codes cannot be used when purchasing gift cards.

We reserve the right to cancel the order if this is not complied with.

Price and printing errors

We reserve the right for price and printing errors on our website, social media, newsletters and other e-mails, and reserve the right to cancel the order if there is a significant and/or obvious error.

Cancellation policy

If you choose to cancel with more than 4 days to the experience, you can rebook by contacting directly. However, some experiences have special rules for rebooking, e.g. for overnight stays and for experiences that require long preparation, and there may therefore be some exceptions. This will appear under Rules and security on the experience's product page.

With less than 4 days to the experience, the experience cannot be rebooked. Please be aware that the experiences often include preparations, which involve expenses that must be covered, and you cannot therefore get the money back for the experience.

On the day: If something unforeseeable has occurred immediately before or on the day of the experience (e.g. illness), please contact the person responsible for the experience so they know that you will not be participating anyway. You will find the contact information in the booking confirmation. Alternatively, you are generally welcome to give your ticket to the other side.

Weather conditions

Safety and good conditions are the highest priority. Therefore, the weather can sometimes make it impossible to hold the experience. Should this happen, the experience manager will contact you so that you can find a new date together.

Our experience manager will of course do everything to ensure that you can get out and experience it. However, unforeseen events can happen, for example due to illness, road conditions and the like, where there is no other choice but to cancel. Should this happen, you will be contacted by the person responsible per phone/SMS and/or e-mail.

If the person responsible for the experience chooses to cancel due to too few registrants, errors in planning or the like, the cancellation must take place no later than 5 days before the start of the experience. Regardless of when the cancellation takes place, there must be alternative booking dates available and if this is not the case, you are entitled to a refund of the amount for your experience

In case of cancellation and questions about this, you are always welcome to contact us.

Security

Through our software supplier Understory, we use SSL, and this means that your credit card information is processed encrypted.

If you pay by credit card, you are protected against misuse because you can reject a payment through your bank. In addition, you have no deductible in the event that the credit card is misused in an online business that uses SSL. Guiding Stanley Rutgersson AB uses SSL, which means that your credit card information is processed encrypted.

Liability & Insurance

The company has a liability insurance, which covers any accident that is claimed to be caused by the guide. Any other accident that may happen during the walk must be covered by the guests own insurance.

Requirements upon arrival to the experience

Please arrive at least 5 minutes before the start time of the experience. On arrival at the experience, you must ensure that you can document your booking via your ticket or booking confirmation.

Personal Information

  • We register your personal data with the aim of being able to deliver the goods to you.
  • The personal information is registered with Guiding Stanley Rutgersson AB and stored for five years, after which the information is deleted.

When you purchase an experience on Guiding Stanley Rutgersson AB, we need the following information:

  • Name.
  • Address.
  • Email address.
  • Phone number.

We register your personal data with the aim of being able to deliver the goods to you. We ask for your phone number in order to provide you with a good service if something unpredictable happens when delivering your order confirmation, when sending a gift box or on the day of your experience.

The personal information is registered with Guiding Stanley Rutgersson AB and stored for five years, after which the information is deleted. If you have used your experience in the meantime, we will delete most of your information 30 days after the experience has been held or your experience certificate has been redeemed from the person responsible for the experience. We must continue to store name and address for five years according to the Accounting Act. When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about what information is collected and why.

We do not store and transmit customer information encrypted. Information submitted to Guiding Stanley Rutgersson AB is not shared or sold, and we do not record any personally sensitive information. As a registered customer of Guiding Stanley Rutgersson AB, you always have the right to object to the registration, and you have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be addressed to Guiding Stanley Rutgersson AB via e-mail.

Your rights

In connection with purchases, identity and transaction information is stored in accordance with the legislation in force at any time.

If your information is incorrect, incomplete or irrelevant, you have the right to have it corrected or deleted.

Cookies

Guiding Stanley Rutgersson AB uses cookies with the aim of optimizing the website and making the visit easy for you. You can delete cookies from your computer at any time.

We must show a table with the cookies that are set.

Log statistics

Guiding Stanley Rutgersson AB uses a log statistic which collects information that can give a picture of how many visitors we have, where they come from and where on the website they leave. The log statistics are only used for the purpose of optimizing Guiding Stanley Rutgersson AB